If you didn't know, USAA effectively REQUIRES these "cyber code texts" as a means to verify the identity of a caller or person logging into an account. The second article is a detailed how-to in how I managed to secure my family's USAA account to my own personal security standards: requiring a user name, and a 2FA token generator to log onto our accounts, with no other means of logging in (including USAA's required 2FA "cyber code text" garbage sent to either your email or via SMS text). The first article is intended to be for anyone who really doesn't understand the security landscape, specifically around two factor authentication, and why USAA's (and many, many other companies) use of 2FA codes sent via text message or to an email address are just inherently insecure. Select the Reason for disabling the token and click Disable.Wrote two brief articles on the USAA Community Website hoping they'd get some traction, but considering I didn't even know USAA had member-only forums until I looked for them, I figured they wouldn't get many views.ĭropping them here in hopes they can help some additional members out.Step 8: Disable your old phone by following the directions outlined below: This can be a physical authentication token from Symantec or OneSpan, a software token on your mobile device, or any combination. We recommend you have at least two authentication devices associated with your account.Use the PIN from your old token to add the new token. You can also add a Hard token (physical fob) that you may have received from us. Step 7: You can now add a new device, including those with the VIP Access mobile app (can download from the App Store onto your new phone). Step 6: will be redirected to a page where you will see an orange Add New Token button. Step 5: Once you are fully logged into the system, click the Tokens tab or click the Manage Tokens link. Read the following article to learn how to use the OneSpan hard token properly: How To Use the OneSpan Hard Token. If you are using a hard token (OneSpan or Symantec), the OTP is displayed once you click the button on the front of the device.If you are using the VIP Access soft token app (gold circle with a black checkmark inside), the OTP is the security code that changes every 30 seconds.The OTP is a 6-digit security code from that device. Step 4: Select an active token from the Token dropdown menu, then enter the One Time Pin ( OTP) generated from that token. Step 3: Visit our EPCS Gold login page and log in with your NPI number and Passphrase (controlled substance password). Step 2: Download the VIP Access app from the Apple App Storeor Google Play Store on your new device. Submit a request for the DrFirst Support Team or talk to your administrator if you do not have your old phone or second token.Step 1: Make sure you have your old phone with your soft token with you. When you get a new device, follow the steps outlined below: This article explains how to register a new soft token for Experian-registered users getting a new phone who will add their new token on the web site. Before trading in your current smartphone or tablet with your registered VIP Access app, please register a second token so you don't have to repeat the Identity Proofing Process.
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